General Return Policies
1    We'll exchange/credit a product, even if you make the error, but you'll be responsible for all transportation charges.
2    All exchanges and returns require a Return Merchandise Authorization (RMA) number*. Exchanges and credits cannot be processed without one.
3    An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.
4    The returned package must be received within 15 business days of the RMA issued date.
5    When returning products, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.
6    All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards, and users manuals.
7    Please note all returns conditions listed below, as applicable to your return.
8    As part of our Buy with Confidence Guarantee, we do not charge any restocking fees.
9    Items weighing 150 lbs. or more need to be coordinated through our Customer Care Center by calling 1-877-992-2247
Exceptions to our Return Policy
Of course, if you special printing order or request a product thats made to your specific dimensions, these items cannot be returned for credit or exchange. 

How Do I Request a Product Return?  Choose one of these 2 easy methods:
1    Call 877-992-2247 for RMA Request
2    or Send your request via email to info@aplasticbag.com. Please include your order number.
After Receiving Your Return Merchandise Authorization (RMA) Number
1    Write your RMA number legibly on the return label.
2    Return the entire package to:
Aplasticbag.Com
Attn: Returns Center (RMA Number:_____)
3741 Merced Dr. #F1
Riverside, CA 92503
When Will I Receive My Credit?
Credit will be issued within 3 business days of receiving your return. All refunds for credit will be issued to the credit card account that appears on the original invoice. Shipping and handling fees are non-refundable. Please note that your financial institution may take up to 10 additional days from the date we issue the credit to post it to your actual account. Questions regarding this should be directed to your financial institution. When returning an item paid for by check or money order, a refund check will be mailed to you within 10 business days from the time we receive your return.
When Will I Get My Replacement Product?
When exchanging an item, you will be sent a replacement item and a new tracking number once Aplasticbag.com receives, approves and processes the returned item.

Who pays for returning a damaged or defective item?
If Aplasticbag or the manufacturer is at fault, we will send you a UPS ARS label to return the product free of charge. Simply place the label on the box and return it to a UPS driver or UPS counter. If you are from outside the United States, please use Parcel Post with a copy of receipt for proper reimbursement. If the product is under warranty, call Aplasticbag Customer Service at 877-992-2247 for the return label and for help obtaining a new tool. Warranty information may be found in the "Product Information" link at the bottom of each Product Detail page - the page with the large photo and item-specific information. If you cannot find the information you need, a Customer Service Representative will be glad to help you.